Privacy Policy

Last updated: 10-July-2026

Legend Layers Ltd (“Legend Layers,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from legendlayers.com (the “Site”), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Legend Layers Ltd
Company registration number: 17171217
Registered office: Office 1083, 85 Dunstall Hill, Wolverhampton, West Midlands, WV6 0SR, United Kingdom
Email: support@legendlayers.com

We are the “data controller” of the personal information you provide to us.

2. Information We Collect

We collect the following categories of personal data:

Identity data — name, title
Contact data — billing/delivery address, email address, phone number
Order data — details of products purchased, order value, order history
Payment data — payment is processed securely by our third-party payment providers (PayPal, Stripe, Payoneer); we do not store your full card details on our servers
Technical data — IP address, browser type, device information, time zone, operating system
Usage data — how you use our website, pages visited, time spent on site
Marketing data — your preferences for receiving marketing communications, and how you interact with our emails
Communications data — messages sent via our live chat tool, contact form, or email

3. How We Collect Your Data

Directly from you when you create an account, place an order, sign up to our newsletter, or contact us (including via our live chat widget)
Automatically as you browse the Site, via cookies and similar tracking technologies (see Section 8)
From third parties, such as our payment processors, who share transaction confirmation data with us

4. How We Use Your Data

We use your personal data to:

Process and fulfil your orders, including sharing necessary order and delivery details with our fulfilment partner for the purpose of preparing and shipping your order
Manage your account and communicate with you about your orders
Process payments securely through PayPal, Stripe, and Payoneer
Send you marketing communications where you have opted in, via our email marketing platform (Mailchimp/Klaviyo/Mailgun), which you can unsubscribe from at any time
Improve our Site, products, and customer experience
Analyse Site usage and advertising performance through Google Analytics and Meta (Facebook) Pixel
Respond to your enquiries via live chat, email, or our contact form
Comply with our legal and regulatory obligations, including tax and accounting requirements
Prevent and detect fraud

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Contract — to process your orders and provide customer service
Consent — for marketing emails, and for non-essential cookies/tracking tools
Legitimate interests — to improve our Site and prevent fraud, where this does not override your rights
Legal obligation — to comply with tax, accounting, and consumer protection law

6. Sharing Your Data

We share your personal data only where necessary, with:

Our fulfilment/dropship supplier — to prepare, pack, and ship your order to you
Payment processors — PayPal, Stripe, and Payoneer, to process your payment securely
Email marketing platform — Mailchimp, Klaviyo, or Mailgun, if you have opted in to marketing communications
Analytics and advertising providers — Google Analytics and Meta (Facebook) Pixel, to understand Site usage and measure advertising performance
Live chat provider — to enable customer support conversations
Law enforcement or regulators, where required by law

We do not sell your personal data to third parties.

7. International Transfers

Some of our third-party providers (including payment processors, analytics, and marketing platforms) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent adequacy protections, in line with UK GDPR requirements.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core Site functionality (e.g. shopping cart, checkout)
Analyse Site traffic and performance via Google Analytics
Deliver and measure the performance of advertising via Meta (Facebook) Pixel
Power our live chat widget

You can control or disable non-essential cookies through our cookie consent banner or your browser settings. Disabling essential cookies may affect Site functionality.

9. Data Retention

We retain your personal data only as long as necessary to:

Fulfil the purposes described in this policy
Meet legal, tax, and accounting obligations (typically 6 years for financial records under UK law)
Resolve disputes and enforce our agreements

Marketing data is retained until you unsubscribe or withdraw consent.

10. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to or restrict certain processing
Request data portability
Withdraw consent at any time (e.g. unsubscribe from marketing emails)
Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled

To exercise any of these rights, contact us at support@legendlayers.com.

11. Data Security

We use appropriate technical and organisational measures to protect your personal data, including secure (SSL/TLS) encrypted connections and secure payment processing through PCI-DSS compliant providers (PayPal, Stripe, Payoneer). No online payment or data transmission system can be guaranteed 100% secure, but we take reasonable steps to protect your information.

12. Children’s Privacy

Our Site is not directed at children under 16, and we do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Legend Layers Ltd
Office 1083, 85 Dunstall Hill, Wolverhampton, West Midlands, WV6 0SR, United Kingdom
Email: support@legendlayers.com