Refund and Returns Policy

At Legend Layers, we want you to love your jacket. If something isn’t right, here’s how returns and exchanges work.

Returns Window

You have 14 days from the date you receive your order to request a return or exchange.

Condition of Items

To be eligible for a return or exchange, your item must be:

  • Unused, unworn, and undamaged
  • In its original packaging, with all tags still attached
  • Free from any signs of wear, alteration, or odour (e.g. perfume, smoke)

Items that don’t meet these conditions may not be eligible for a refund.

How to Start a Return or Exchange

  1. Email support@legendlayers.com with your order number and the reason for your return
  2. Our team will confirm your return and provide return instructions
  3. Pack the item securely in its original packaging
  4. Send it back to the address we provide
  5. Once received and inspected, we’ll process your refund or exchange

Return Shipping Costs

  • If you’re returning an item because you changed your mind (wrong size, changed preference, etc.), return shipping is at your own cost
  • If the item you received is faulty, damaged, or incorrect, we will cover the cost of return shipping and make it right at no extra cost to you

We recommend using a tracked shipping service for returns, as we cannot be responsible for items lost in transit back to us.

Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note: your bank or card provider may take a few additional days to reflect the refund in your account.

Exchanges

Want a different size or style instead of a refund? Let us know when you email us, and we’ll arrange an exchange based on stock availability. If there’s a price difference between items, we’ll let you know before proceeding.

Faulty or Damaged Items

If your jacket arrives faulty, damaged, or not as described, please contact us within 14 days with photos of the issue, and we’ll arrange a free return, replacement, or full refund.

International Returns

We accept returns from international customers under the same 14-day policy. Customers are responsible for return shipping costs and any customs paperwork, except in cases of faulty or incorrect items.

Non-Returnable Items

Custom or made-to-order pieces are non-returnable.

Questions?

If you have any questions about your return, reach out any time at support@legendlayers.com and our team will be happy to help.